Feisty Fox Security Pty Ltd (ACN 667 026 262) is a business registered in Australia (collectively referred to as we, our or us). We respect your privacy and are committed to meeting our privacy obligations (to the extent relevant and applicable) in the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
This document sets out how we will manage your personal information and is referred to as our Privacy Policy.
References to "you" and "your" in this Privacy Policy refer to individuals about whom we collect personal information directly or through third parties.
In this Privacy Policy you will see the terms 'personal information' and 'sensitive information' used.
These terms have the following meaning:
In this Privacy Policy, and unless otherwise stated, all references to 'personal information' include 'sensitive information'.
You consent to the collection, process, use, storage and disclosure of your personal information in the manner set out in this Privacy Policy, for the purposes outlined in this Privacy Policy and any other purposes related to those purposes.
You provide this consent by:
We will not use your personal information for any purposes other than the purposes set out in this Privacy Policy and purposes related to that, unless we obtain your prior consent.
We may amend this Privacy Policy from time to time at our sole discretion.
If we make changes to our Privacy Policy, we will notify you by issuing an updated version of our Privacy Policy on our Website and such changes will be effective immediately.
You agree that such notification will constitute our notice to you of the changes and your continued access or use of the Website, use of the Services or interaction with us following such notice means that you accept and agree to be bound by the updated version of our Privacy Policy.
Type of personal information collected
The type of personal information that we collect will vary depending on the circumstances, but will typically include:
We may also collect personal information about your use of the Website including your:
We do this by using cookies in accordance with our Cookies Policy.
We may collect personal information about the following:
Ways we collect personal information. We may collect personal information in a number of ways, including:
Collect information from third parties. We generally collect personal information directly from you. We may also collect personal information about you from other sources, for example:
We use social networking services and social media such as LinkedIn to communicate with the public. When you interact with us using these services, we may collect your personal information. The social networking service will also handle your personal information for its own purpose, and you should refer to their privacy policy for details.
Collect information automatically.
Personal information may be collected automatically when you access, or use any features or links contained in, the Website. This is because our Website uses cookies and/or other similar technologies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the Website and delivering content. Most browsers allow you to choose whether to accept cookies or not. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our Website.
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry).
Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our Services, access our information or otherwise interact with us.
We may be required or authorised by or under an Australian law, or a court/tribunal order, to only deal with individuals who have identified themselves, in which case you may not be able to deal with us if you choose to remain anonymous or use a pseudonym.
Purpose for using your personal information
We understand the importance of data minimisation.
We collect and use your personal information only to the extent reasonably necessary to carry out our business, to assess and manage our customers’ needs, to provide our products and services, and to improve, innovate our products and services. We may also collect and use your personal information to fulfil administrative functions associated with those products and services, for example billing, entering into contracts with you or your employer and/or third parties and managing customer or partner relationships; and to protect the copyright, trademarks or other intellectual property or legal rights and the property or safety of us, the Website, our customers and/or any other third parties.
Although the specific purpose for which we usually collect and use personal information depends on the nature of your interaction with us, to achieve the purposes for which we use your personal information (as specified in this section), our use of your personal information may include, for example:
Who we disclose personal information to.
We may disclose your personal information for the purposes described in the "Why we use personal information" section of this Privacy Policy. This includes disclosing your personal information to:
We may also disclose your personal information if it is required to do so by law or legal process, including:
If there is a change of control in our business or a sale or transfer of business assets, we may transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to the purchaser under an agreement to maintain confidentiality.
We may disclose your personal information outside of Australia to:
We may disclose your personal information to a recipient outside of Australia with your prior consent.
We may also disclose your personal information to a recipient outside of Australia if:
The locations of recipients outside of Australia to whom we will disclose personal information to are:
We aim to give you a highly personalised experience when using the Website and the Services. In order to do so, we may use or disclose your personal information for the purpose of informing you about our Services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below, or request to unsubscribe from the mailing list by clicking ‘Unsubscribe’ at the bottom of the email. If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
Security of your personal information
We will implement and maintain reasonable and appropriate safeguards consistent with accepted industry practices to help keep your personal information reasonably safe. This includes Information and Communication Technology security, access security, internal training programs and data breach response protocols.
Removal of your personal information when no longer needed
We will take commercially reasonable steps to destroy or anonymise or de-identify such information if:
if our document retention policies require us to keep your personal information in which case we will not keep your personal information for longer than seven years unless:
The Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act requires entities to notify affected individuals and the Australian Information Commissioner about any ‘eligible data breaches’. In the event of an ‘eligible data breach’, we will notify the affected individuals and the Commissioner in accordance with our legal obligations under the Privacy Act and our data breach response plan.
We are not responsible, and will not be liable, for any unauthorised access, use, modification or disclosure of this information beyond our reasonable control.
You also acknowledge and agree that the transmission of information over the internet is not completely secure, and we cannot guarantee the security of any information transmitted to our Website.
Any transmission is at your own risk, and you should ensure that any payment transactions you make are made in a secure environment.
We recommend that you keep confidential any personal security codes and passwords and take steps to keep such details safe.
You may access your personal information held by us on request. To request access to your personal information please email our Privacy and Data Protection Officer at info@feistyfoxsecurity.com. We reserve the right to charge a reasonable administration fee for this access. We will use commercially reasonable endeavour to ensure that the personal information we hold about you is accurate. You can help us to do this by letting us know promptly if you notice errors or discrepancies in information we hold about you and letting us know promptly if your personal details change. We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction. If we correct personal information about you that we previously disclosed to a third party pursuant to this Privacy Policy who is an APP entity under the Privacy Act, you are entitled to request us to notify such third party of the correction. We will take reasonable steps (if any) to give that notification after receipt of your request unless it is impracticable or unlawful for us to do so.
As a valuable customer, if you have any complaints in relation to this Privacy Policy or privacy practice, please feel free to contact us via info@feistyfoxsecurity.com.
A complaint should identify whether it is about:
We value your opinions and take complaints very seriously. Upon receiving written notice of your complaint about privacy, we will use commercially reasonable endeavour to investigate your compliant and may require additional information from you to confirm your identity or complete our investigation. We will respond in a timely manner to advise you of the outcome. You are invited to respond to this outcome. If a response is received from you, we will assess your response and advise if it has changed the outcome.
If you are unsatisfied with the final outcome, we will advise further options including, if appropriate, making a complaint with the Office of the Australian Information Commissioner.
If you would like to access your personal information, have a query in relation to this privacy policy or would like to complain about our handling of your personal information, please contact our Privacy and Data Protection Officer by email at info@feistyfoxsecurity.com or by mail to: